Service Request & Description

Service Request 

To inquire about service: 

If emailing, please include your name, phone number, full address, and state if you are seeking residential or commercial recycling service.

Materials

We currently collect the following materials:

  • Metal Cans
  • Plastic # 1-7
  • Paper
  • Cardboard

Please check the Material List tab for a full description.

We periodically adjust the materials we accept based on market conditions. We will post these changes on our web site and inform active customers by email when this list changes.

We are temporarily unable to accept any glass.  There are virtually no markets for glass and while we are working on solutions, nothing is imminent.

Commercial Fees

Commercial fees vary, depending on size and location of the business.

Contact SOC@PhoenixRecyclingNOLA.com or call (504) 322-7551 for a price quote.

Residential Fees

Every other week service - price based on location. Usually $18-$20 per month.

On call or once-per-month service - 2 meduim size garbage cans worth of material or less.  $10/pickup

Terms of Service

Billing and Account Auto-Renewal

We send all invoices through email. For residential customer we bill quarterly and send monthly reminders if there is a balance. For commercial customers we bill monthly. Your account will auto renew every quarter.  Should you wish to cancel service at any time, notify us in advance as described in the Cancellation Policy.

 

Cancellation Policy

You may cancel your service at any time by any of these methods:

We require three days notice before your next scheduled pickup. If your account has a positive balance at the time of cancellation we will refund you the prorated, unused portion of your balance.

 

Refund Policy

If you cancel your service, we will refund any unused balanced as described in the Cancellation Policy.

We will also refund or credit your account for missed scheduled pickups if your materials were put out for collection before 5:30 AM on the scheduled collection date and we were unable to reschedule in a timely manner.

 

Missed Pickups Policy

You must put out your materials for collection by no later than 5:30 AM on your scheduled collection date. If we skip your pickup because you did not put out your materials in time, you may request that we return to your address later that same day. We will honor these requests at our discretion and for an additional fee of $5.00.

 

Delivery/Shipping Policy

For any tangible products that we may sell, we will ship only to domestic addresses via FedEx. We will charge our actual shipping costs, with an estimated shipping time of one week.

 

Site Privacy Policy

We respect your privacy.  We do not sell, trade, or otherwise transfer your personal information to outside parties except as required to conduct certain transactions (such as credit card charges).  Our full privacy is available here.